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Shipping & Returns

Our mission at Greenboxed Co. is to ensure our customers are happy. We are thrilled to be part of your wellness journey and want you to be satisfied with our products. If for any reason we haven't met our objective and you have questions or concerns, please reach out to us at hello@greenboxed.co.

Please be aware our exchange and return policy is within 30 days of purchase. Because matcha is a food item, we can only accept exchanges or returns for "flawed" products that are unused and in their original packaging. 

"Flawed" means that the product is: Not safe for consumption due to its expiration date, contamination, or damage to packaging. Each pouch arrives sealed, so if there is an issue, please contact us.

We strive to handle customer orders quickly and accurately. If there is an issue with your order, please contact us at orders@greenboxed.co.

Once we confirm the proof of purchase, we will email you a USPS return label for the outside of your box and a return slip for the inside. Once we receive the return slip and inspect the product, we will send an email to notify you that we have received your return and advise whether it has been approved or denied. If the return is approved, we will then either fully refund your credit card for the purchase (including shipping), or ship the correct item to you free of charge, whichever preference you note on the return slip. Please be sure to completely fill out your return slip. If the return slip is not included or not complete, we will assume you would like a refund, as opposed to an exchange.

If you received a product as a gift, which was shipped directly to you from our company, we can accept a gift exchange for any product that is defective (as defined above) upon arrival or incorrect compared to the purchaser’s order receipt. Returns for gifted products are not accepted. For gift exchanges, please email us at orders@greenboxed.co. Once we confirm the proof of gift purchase, we will email you a USPS return label for the outside of your box and a gift exchange slip for the inside. Once we receive the gift exchange slip and inspect the product, we will send an email to notify you that we have received your gifted product and advise whether it has been approved or denied. If the gifted product is approved, we will then ship the correct gift item to you free of charge. Please be sure to completely fill out your gift exchange slip. If the gift exchange slip is not included or not complete, we will not be able to process the exchange.

For directions on where to ship returns and exchanges to, please contact us at orders@greenboxed.co.