Although there are many ways, our favorite way to prepare matcha is by mixing a tablespoon of matcha powder, a banana, a cup of almond milk, and a tablespoon of agave/honey and some ice cubes and blend.
Our matcha is sourced from the Kyoto region in Japan. We wanted only the best matcha and knew we would only be comfortable selling what we trusted. Our decision to not compromise on lower quality and our research confirmed that the best quality matcha comes from Japan. The biggest difference between Chinese and Thai matcha is the way the tea leaves are harvested and processed. Japanese matcha is covered with a porous cover four weeks before harvest. This screen reduces the amount of sunlight available to the tea leaves, making them work harder and produce more chlorophyll. For this reason, high quality matcha has a vibrant green color. On the other hand, non-Japanese matcha is not generally grown in the shade, and are pan-fried to stop oxidation. Hence the yellowish dull color and bitter flavor.
Our matcha is sourced from the Kyoto region, far from the region that was exposed to the radiation explosion. To ensure the safety of our customers, we also test our matcha powder for radiation. If required, please send us an email to request proof of certification.
Our mission at Greenboxed Co. is to ensure our customers are happy. We are thrilled to be part of your wellness journey and want you to be satisfied with our products. If for any reason we haven't met our objective and you have questions or concerns, please reach out to us at firstname.lastname@example.org.
Please be aware our exchange and return policy is within 30 days of purchase. Because matcha is a food item, we can only accept exchanges or returns for "flawed" products that are unused and in their original packaging.
"Flawed" means that the product is: Not safe for consumption due to its expiration date, contamination, or damage to packaging. Each pouch arrives sealed, so if there is an issue, please contact us.
We strive to handle customer orders quickly and accurately. If there is an issue with your order, please contact us at email@example.com.
Once we confirm the proof of purchase, we will email you a USPS return label for the outside of your box and a return slip for the inside. Once we receive the return slip and inspect the product, we will send an email to notify you that we have received your return and advise whether it has been approved or denied. If the return is approved, we will then either fully refund your credit card for the purchase (including shipping), or ship the correct item to you free of charge, whichever preference you note on the return slip. Please be sure to completely fill out your return slip. If the return slip is not included or not complete, we will assume you would like a refund, as opposed to an exchange.
If you received a product as a gift, which was shipped directly to you from our company, we can accept a gift exchange for any product that is defective (as defined above) upon arrival or incorrect compared to the purchaser’s order receipt. Returns for gifted products are not accepted. For gift exchanges, please email us at firstname.lastname@example.org. Once we confirm the proof of gift purchase, we will email you a USPS return label for the outside of your box and a gift exchange slip for the inside. Once we receive the gift exchange slip and inspect the product, we will send an email to notify you that we have received your gifted product and advise whether it has been approved or denied. If the gifted product is approved, we will then ship the correct gift item to you free of charge. Please be sure to completely fill out your gift exchange slip. If the gift exchange slip is not included or not complete, we will not be able to process the exchange.
For directions on where to ship returns and exchanges to, please contact us at email@example.com.
Please be aware that all packages are shipped via USPS First Class Mail and USPS Priority Mail, therefore no receipt signature is needed. If a package appears as “Delivered” on its tracking, Greenboxed will not be responsible for any lost or missing items.
Greenboxed Co. is not to be held responsible for any USPS delays. Our responsibility is to ship out orders one (1) business day after receipt. We are closed on weekends. Orders received on Saturdays and Sundays will dispatch the next business day. Any delays after a package leaves our facility is USPS’ responsibility. We appreciate your patience with USPS shipping during high season and suggest if you have a deadline to receive your package, choose expedited FEDEX shipping at checkout.
Know we value our customers, but ask that you carefully verify all of your information is correct before submitting a payment. Greenboxed cannot be held accountable for packages lost due to INCORRECT OR OLD ADDRESSES PROVIDED by you during purchase. If you send us an email to change your address after an item has been shipped, we will not be held responsible if our carrier is unable to change the delivery destination. If your package is returned to sender (Greenboxed) and arrives at our facility we will notify you and you can pay per item an additional $3.00 USD to reship it. But if your package never arrives back at our facility, we cannot and will not reissue your order. It is your responsibility to track it and notify us when you see it been returned to our premises.
USPS Returned Deliveries Due To Unknown Address Or Incorrect Address
All returned deliveries incur fees. Unfortunately, our company experiences additional charges when a package is returned as undeliverable. Please keep in mind once a package is assigned to you, we cannot accept it back. We unfortunately cannot prove it has not been tampered with; therefore it cannot be resold. In order to complete the transaction, all US orders are required to pay per item an additional $3 USD.